Privacy Policy
Learn how eSIMChain collects, uses, protects and retains information when you use our website and services.
Information We Collect
We collect only the information required to process your order, deliver your eSIM, provide customer support and protect our services. This may include your email address, order details, payment status, IP address and technical device information.
How We Use Information
- Process and deliver eSIM orders.
- Send activation instructions and service messages.
- Respond to support requests.
- Prevent abuse, fraud and unauthorized access.
- Improve website reliability and user experience.
Cryptocurrency Payments
Cryptocurrency transactions are processed through external blockchain networks and payment providers. Public transaction information may remain permanently visible on the relevant blockchain. We do not control or remove blockchain records.
Sharing of Information
We may share necessary information with eSIM suppliers, payment processors, infrastructure providers and support tools only when required to provide the service. We do not sell personal information.
Cookies and Technical Data
We may use essential cookies and local storage to maintain sessions, remember an unfinished order and protect the website. Optional analytics may be used to understand general website performance.
Data Retention
Order and transaction information may be retained for accounting, security, dispute resolution and legal compliance. Other personal information is kept only as long as reasonably necessary for the purpose for which it was collected.
Your Rights
Depending on your location, you may request access, correction or deletion of your personal information, subject to legal retention requirements.